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Customer Service Readiness Program

Next Session Starts April 19, 2021

ATTENTION: Job seekers who are passionate about helping people and want to begin a new career in customer service!

Discover our instructor-led Customer Service Skills training …

So you can start a career in an exciting field where you can help others and make a difference……. while building your self-confidence along the way!

Our STEPUP Customer Service Readiness Program gives you the training you need to grow your skills and improve your employment options in the field of customer service. 

If you’re reading this, you’ve probably been thinking about pursuing a career in the field of customer service, but the thought of achieving it may seem hard.

First, there’s new technology being used in the field that you’re probably not familiar with…….so you have to find the best way to acquire those new technical skills.

Then, after you get that training, you need to know the best way to go about finding a job in customer service!

So how do you go about it?


You generally have two options when it comes to finding employment in customer service.  The first option is to try and apply everywhere, with minimal skills, and just hope for the best.  That strategy can get frustrating very quickly.

The other option is to find a school where you can get hands-on skills training and job search support…….but you may find that many of these training providers either:

  • Charge a lot of money for the training
  • Are located far away from where you live
  • Don’t provide assistance with helping you find a job

… making them unsuitable for your needs.

The good news is that you don’t need to go through that because there’s a much better way for you to start a new career in customer service.

You can get the training and job search support you need through our STEPUP Customer Service Readiness Program.

It’s designed for people like you … people who want to build a new and rewarding career path as a customer service professional but don’t have the financial means to spend on training……and need the support of an instructor and an employment specialist to teach them the steps and help them with their job search.

Our Customer Service Readiness Program will build your soft skills as well as the computer skills used in the field of customer service – all highly desired by employers in today’s workplace.

By the time you complete this course, you’ll be equipped with up-to-date customer service skills in your tool belt, making you more attractive to potential employers and boosting your self-confidence!


Commit to Your Success Today 

You’re a people-person who would like to finally get out of survival jobs and into a career with a future. You probably also want to feel a sense of pride and feel more confident.

You can work towards achieving all those things with our STEPUP Customer Service Readiness Program!


Here’s what you’ll learn:

  • Customer Service Fundamentals
  • Customer Relationship Management (CRM) System Training
  • Point of Sale (POS) System Training
  • Microsoft Word & Excel Training and Certification
  • Communication & Interpersonal Skills Training
  • AODA Workplace Wellbeing Training and Certification
  • Resume and Cover Letter Preparation
  • Mock Interviews

You’ll also receive:

  • Support Navigating the Online Job Market
  • Job Coaching & Job Search Assistance from an employment specialist

Program Details:


Session Dates: April 19 – June 10, 2021 (8 week session)
Time:  9:00am – 3:00pm
Schedule Monday, Tuesday, Wednesday & Thursday
Location: Brampton
Cost: FREE!

“PALC gave me a solid skill foundation and the confidence required to stay competitive in today’s workforce”
– PALC Graduate

Frequently asked questions:

What type of identification is required?

You must provide a valid social insurance number and photo ID to validate your date of birth and mailing address to participate in any of our programs at PALC.

Do I need to have a computer to participate in PALC programs?
Although we have student computers on-site at each location, during COVID lockdowns, students will be required to attend class virtually and need to have reliable access to a device and internet service.
I'm a second language learner. Do I need to provide proof of my CLBA test results?

Yes.  You must have attained a CLBA level 6 in speaking and listening, and you need to be able to provide a copy of your CLBA test results.

What are your program hours? Do I have to attend all classes?
You must be prepared to participate in the full eight weeks of training and attend classes from Monday to Thursday from 9:00 a.m. to 3:00 p.m.
I don't know if I'm ready to find work in the customer service field. Can I take the training anyway?

In order to successfully participate in and complete the Customer Service Readiness Program, all participants need to be focused on finding work in the customer service industry.

Interested in registering for our Customer Service Readiness Program?
Fill our the form below or Call us TODAY at the number listed above to find out if you qualify!

    Are you 19 years of age or older?YesNo

    If you are a second language learner, have you attained a CLBA 6 in Speaking and Listening?YesNoN/A