It’s a given that one of the biggest bonuses of working in customer service is that you get to work with people everyday. But are there any other benefits?

We’ve listed 5 of our favourites here:

 

1.  Learn how to communicate really well.

Working in a customer service position has a number of advantages, including training on how to speak to clients and improving overall communication skills. This skill set can transfer over well in personal situations, too.

2.  Learn to deal with stressful situations

Customer service is rewarding, but it can feel challenging at times. After all, you’re accountable to customers, managers, and the company. However, you will learn and develop many skills to cope effectively.  

Working in this field will have you ready for almost any type of stressful situation in both work and life!

3.  Learn to use a variety of technologies

Customer service isn’t just about the in-person experience.  

During the pandemic, businesses have had to find ways to stay connected with customers and meet their needs using technology. Customer service professionals use this technology daily. 

Being comfortable with tech at work makes it easier to use tech at home too!

4.  Handle frustration better

When working in customer service, one is frequently exposed to a diverse range of people. 

When things do not go their way, many people get impolite and angry.  You will learn skills to deal with these types of situations effectively and develop patience along the way.

5.  Become a better listener

Listening skills are at the top of the list for any job that deals with people.  Responding according to the needs of the client is a critical part of the job.

These skills also come in handy when you want to be able to communicate effectively with family and friends.

 

woman working in customer service

Looking to start a career in customer service? 

Get the training you need to be successful in this role with our STEPUP Customer Service Readiness Program!  Contact us today: https://www.palc.ca/program/customer-service-readiness-program/