WorkReady is designed to help you move your career forward with specialized employment skills training.

To keep up with the changing world of work and the digital skills required to thrive in it,

Peel Adult Learning Centre offers the following courses:


Customer Service Training Program

This highly interactive Customer Service Training program will help you thrive in an extremely people-oriented field. This 6-week program will help you develop your digital and professional skills required to succeed in this growing industry.

  • Understand customer service fundamentals
  • Navigate through a Customer Relationship Management (CRM) system
  • Process orders and payments on a Point of Sale (POS) system
  • Build proficiency in Microsoft Word & Excel
  • Develop effective communication & interpersonal skills
  • Earn AODA Workplace Wellbeing certification
  • Session dates: April 17th, 2023 – May 25th, 2023 Registering NOW!
  • Location: Brampton
  • Time: 12:20 p.m. – 3:00 p.m.
  • Schedule: Monday to Thursday

Basic Computer Skills

In this 4-week program, you will learn basic computer skills used in the workplace including MS Word, Internet, and Emailing.

  • Learn email etiquette and online safety
  • Understand basic computer organization and navigation
  • Use Microsoft Word to create tables, format images, change page layout and publish
  • Session dates: Coming Soon!

Introduction to Microsoft Office

In this 6-week program, you will learn to navigate the key features of Microsoft Word, Excel, PowerPoint, and Outlook, so that you can complete common office tasks on a computer.

  • Microsoft Word - Learn how to edit and format documents containing text, images, and tables.
  • Microsoft Excel - Learn how to edit and filter data in worksheets and create formulas, functions, and charts.
  • Microsoft PowerPoint - Learn how to create and edit slides and place holders to create a professional presentation.
  • Microsoft Outlook - Learn how to send and receive messages, manage your calendar, store contact information, and be able to track tasks to improve efficiency.
  • Session dates: April 17th, 2023 – May 25th, 2023 Registering NOW!
  • Location: Brampton
  • Time: 9:00 a.m. – 11:40 a.m.
  • Schedule: Monday to Thursday

Resume and Cover Letter

In this 2-week program, you will learn how to create an effective resume and cover letter, so you can apply for the jobs you want.

  • Learn how to create a targeted, Canadian-style resume and cover letter that will stand out to employers
  • Learn professional formatting that will make it Applicant Tracking System (ATS)-friendly
  • Begin applying to jobs with confidence

Session dates: Coming Soon! Call for more information.



In this 2-week program, you will learn to navigate LinkedIn and utilize its features to help you find employment.

  • Learn how to create an eye-catching profile for employers to optimize your job search
  • Learn how to utilize LinkedIn Learning to enhance your skills and to earn certificates
  • Learn how to network and form professional connections with employers, recruiters, and industry professionals

Session dates: Coming Soon! Call for more information.


Google Docs

Join this 2-week program and learn how navigate Google Docs so that you have the skills needed for work.

  • Learn how to use, store, edit, and share documents on Google Drive
  • Understand how to use Google Docs, Sheets, and Calendar
  • Understand the difference between Google Drive and Microsoft Office

Session dates: Coming Soon! Call for more information.


Intermediate Excel Training

Enhance your Excel skills and understand Formulas, Macros, Data Analysis & more with expert-led training.

  • Build your confidence with advanced formulas, absolute references and pivot tables
  • Learn how to organize data and how to design and customize charts
  • Get comfortable working with multiple spreadsheets

Session dates: Coming Soon! Call for more information.